Example

A letting agency in South West London receives numerous emails each day that need to be processed and organised. Some emails can only be dealt with by the person in the company to whom they are addressed. But there are lots of general enquiry emails from prospective tenants looking for property to rent. These tenants need to be added to the agent's database so they are available to contact when a new property becomes available. Any emails like this are forwarded to Dawn who can then add them to the database. It is a job that often did not get done before in the busy London office.

Dawn (not her real name) checks her email account several times a day and views new emails forwarded automatically to her. She adds these new tenant details to the database, having checked first that they are not already added previously.

Dawn looks after 15 members of her family and has a son who contracted Typhoid fever some months ago. This 12 year old boy continued to suffer from this entirely treatable disease and would have died eventually from it, because Dawn could not afford to pay for his medical treatment.

With her salary from this new job, Dawn could pay for the treatment and her son is now cured. When I visited Sierra Leone a few months ago, Dawn introduced me to her son, who is a handsome, strong and happy boy, He was finding it difficult taking his final bottle of treatment designed to improve his blood count because it tastes so bad!